Privacy Policy
Last Updated: January 2026
Norwich City PFC ("we," "us," "our," or "Company") operates the norwichcitypfc.co.uk website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including all associated content, functionality, and services offered thereon (collectively, the "Site").
Please read this Privacy Policy carefully. By accessing or using norwichcitypfc.co.uk, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal Data: Name, email address, and any other information you voluntarily provide when contacting us or registering on our Site.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, time spent on pages, links clicked, referring/exit pages, and search queries.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels, and local storage mechanisms.
- Location Data: General geographic information inferred from IP address (not precise geolocation).
How We Use Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Site and its services.
- To conduct analytics and understand how visitors interact with our content.
- To track affiliate referrals and commissions from casino partners.
- To improve Site functionality, user experience, and content quality.
- To respond to inquiries and communicate with you regarding your use of the Site.
- To comply with legal obligations and enforce our Terms of Service.
- To detect, prevent, and address fraud, security, and technical issues.
- To personalise content and recommendations based on your interests.
Cookie Policy
Our Site uses cookies and similar tracking technologies to enhance your experience. We use the following types of cookies:
- Essential Cookies: Necessary for Site functionality, security, and basic operations.
- Analytics Cookies: Track user behaviour to help us understand Site usage and improve performance.
- Affiliate Tracking Cookies: Monitor referrals to casino partners and track commission-eligible activities.
- Marketing Cookies: Enable retargeting and personalised advertising across third-party platforms.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect Site functionality. For more information about cookies, visit www.allaboutcookies.org.
Third-Party Links
Our Site contains links to third-party websites, including casino operators and affiliate partners. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party service before providing your personal information or engaging in gambling activities.
When you click on casino links or affiliate partners, you are leaving our Site, and we have no control over their data collection, use, or security practices. Please gamble responsibly and verify that third-party sites are licensed and regulated.
Your Rights
Under UK Data Protection Law (UK GDPR and Data Protection Act 2018), you have the following rights:
- Right of Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may request that we correct inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your personal data (subject to legal exceptions).
- Right to Restrict Processing: You may request that we limit how we use your information.
- Right to Data Portability: You may request your data in a structured, portable format.
- Right to Object: You may object to certain processing activities, including marketing communications.
- Rights Related to Automated Decision-Making: You have rights regarding decisions made solely by automated processes.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to requests within 30 days (extendable to 90 days for complex requests).
If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Retention periods may vary depending on the context of processing:
- Account and Contact Information: Retained for the duration of your relationship with us, plus 3 years for legal and accounting purposes.
- Analytics and Usage Data: Typically retained for up to 24 months.
- Affiliate Tracking Data: Retained for the duration of the affiliate relationship and 7 years thereafter for audit and compliance purposes.
- Cookies: Retained according to their type and your consent settings (typically 1 month to 2 years).
If you request deletion of your data, we will erase it within 30 days unless we have a legal obligation to retain it.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your data rights, please contact us at:
Email: [email protected]
Website: norwichcitypfc.co.uk
Response Time: We will acknowledge your request within 5 business days.
We are committed to working with you to resolve any privacy concerns. If you are not satisfied with our response, you have the right to escalate your complaint to the Information Commissioner's Office (ICO).